Privacy Policy
Laurea Studio respects your privacy and is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This privacy policy explains how we collect, use, disclose and protect your personal information when you use our services or visit our website.
1. Information we collect
We may collect the following information:
personal (name, phone number, email address, home address, payment details)
health (relevant medical conditions, allergies, any information necessary to ensure safe and effective services)
appointment (booking details and history, service preferences, feedback)
website data (IP address, browser type, usage data if you visit our website, cookies and technologies to improve your online experience).
2. How we collect and use your information
We collect and use your personal information to:
schedule and manage appointments
provide safe and effective treatments tailored to your needs
process payments securely
send appointment reminders and service-related communications
respond to enquiries and provide support
improve our services and business operations
maintain business records for legal and tax obligations.
3. How we obtain consent
We will only collect, use or share your personal information with your knowledge and consent, except for where required by law. Consent may be obtained in various ways, including:
expressed consent (for example, signing a consent form, checking a box online)
implied consent (for example, booking an appointment, providing information voluntarily).
You may withdraw your consent at any time, subject to legal or contractual restrictions.
4. How we protect your information
We implement security measures to protect your personal and health-related information from unauthorised access, disclosure and misuse. This includes:
secure storage of paper and digital records
encrypted payment processing
limiting access to personal information only to those who need it.
Despite our best efforts, no data transmission over the internet or storage system is 100% secure
5. Sharing of information
We do not sell, trade or rent your personal information. We may share your data only in the following situations:
with trusted service providers (for example, payment processors) who assist in business operations
if required by law (for example, responding to legal requests or regulatory authorities)
with your explicit consent in specific situations (such as if a referral is needed to another healthcare professional).
6. Your rights under PIPEDA
You have the right to:
access and review your personal information
request updates and corrections to your information
withdraw consent for certain uses of your data
request deletion of your data, subject to legal retention requirements
file a complaint if you believe your privacy rights have been violated.
To exercise these rights, please contact us using the details below.
7. Data retention
We will retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law (for example, tax or health record-keeping requirements).
8. Cookies and website tracking
If our website uses cookies or analytics, we may collect browsing data to improve user experience. You can adjust your browser settings to disable cookies.
9. Policy updates
We may update this policy from time to time to reflect legal updates or changes in our business practices. Updates will be posted on our website. Significant changes may be communicated to clients directly.
10. Contact information
For questions about this privacy policy, to exercise your rights or to file a privacy-related complaint, please write to us at lucie@laurea-studio.com or call 672-381-3111.
If you are not satisfied with how we handle your personal information, you may contact the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca/en/ or by phone at 1-800-282-1376.